In the event of a dispute, we inform you that the consumer may resort to the Alternative Dispute Resolution entities identified on the consumer portal, on the website www.consumidor.pt, or the Online Consumer Dispute Resolution entities identified on the website
https://webgate.ec.europa.eu/odr .

The alternative dispute resolution entities in which Ville Bee is a member:

CNIACC - National Center for Information and Arbitration of Consumer Disputes
generic competence
E-mail: geral@cniacc.pt
Web: https://www.cniacc.pt/pt

Porto Consumer Information and Arbitration Center
Geographical area of ​​coverage – contracts signed in the Porto Metropolitan Area: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
Email: cicap@cicap.pt
Web: http://www.cicap.pt